Customer Service
Product Instruction Manuals & Compliance
Support Information
Thank you if you are coming to our page having bought one of our Harmonix products. We really appreciate your business.
Here you will find lots of support information about our products. We have developed custom how to guides that are set on pages rather than the tiny inserts we put into each product. We hope you’ll find your language from the lists below. In the event of these being unable to help please feel free to contact us via the chat or email us if you prefer.
Instructions For Use
There’s nothing worse when you’ve bought a great product than having thrown away the packaging not knowing what the AI Assistant App links were for our TravelerAI Series.
Download The App
Scan the relevant OS system app, download, register with an email and the APP will recognise which Harmonix product you have! The APP is evolving as fast as AI, however, the product is preloaded with a lifetime subscription to the core functionality. No further purchases are required to use Translation, however, users can buy additional features from the App Developer directly. Such transactions our outside of the Harmonix license and purchased at the buyers risk. Get in touch if you need more assistance.
Below you will find links to our Instructions for use for Harmonix products.
Instructions for use are arranged by the principal language spoken in the country. Where mulitple languages are spoken please press the link to the primary language for that country. For example: French Canadians may choose French or Hispanic Americans may choose Spanish. All manuals will be updated regularly with changes and upgrades.
SonaVue Glasses Charging Process
Our SonaVue glasses feature a short Type C charging cable designed to work with cables that customers will already have. For a number of years, manufacturers of cellphones, laptops and many portable consumer electronics have been shipping Type C cables with their devices. With so many cables out in the world we believe that this step reduces the waste created by each product coming with a Type A to Type C or Type C to Type C cable.
What’s more, by shipping this connector cable, you can neatly store this in your protective glasses case if you are travelling for a few days.
Simply connect your SonaVue charging cable to an existing cable to charge your device.
Harmonix manufacturers product to comply with all requirements to supply product into the USA and European Countries. As with all manufacturers it is at liberty to advise all users that the product itself may be linked to Cancers and Reproductive Harm.
California Proposition 65 Warning
⚠️ WARNING: This product may contain chemicals, including [Lead, Phthalates, or Nickel]*, which are known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, visit www.P65Warnings.ca.gov.
Harmonix provides this warning to comply with California’s Proposition 65 law. The presence of a warning does not necessarily mean this product will cause harm. Our products meet all applicable federal safety standards. This notice is included out of an abundance of caution to ensure transparency for our customers.
General Use
We would advise that with all electronic products that you use in moderation and limit exposure of any product, including Harmonix products by using products when necessary. With any hearing enhancement product we warn against excessive and prolonged exposure to high volumes.
Use in Pregnancy
We would advise as with any consumer electronics product to limit use particularly if you are pregnant or intent to become pregnant.
For further information for CA residents please refer to www.p65warnings.ca.gov